We will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.
— More detail —
There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process your information to:
Contact you from time to time about promotions, events, products, services or information which we think may be of interest to you (don’t worry, we won’t bombard you);
To share your personal information with our recommended third party partners, so that they can contact you with information around apprenticeship opportunities.
You can withdraw your consent at any time by contacting us at email@example.com or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and enrolment to an apprenticeship or to find an apprentice.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Processing necessary for us to support apprentices, employers and other enquiries
To respond to correspondence you send to us and fulfil the requests you make to us (for example: vacancies and openings, graduates, open days);
To provide levy and funding support (for example help calculate allowances);
Processing necessary for us to respond to understanding apprentices’ and employers’ needs
To analyse, evaluate and improve our products and services so that your visit and experience of our website, applications and services are more useful and enjoyable (we will generally use data amalgamated from many people so that it doesn’t identify you personally);
To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer and provide tailored offers and services that we think you will be interested in. We will only send marketing communications to you if you have provided your consent for us to do so or which we have obtained in the ways mentioned in the paragraph below;
For product development purposes (for example to improve delivery of learning);
Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns
To send you marketing information from time to time after you have completed your apprenticeship or had an employee who has graduated. We will only contact you with information about our own products and services (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time;
To contact you from time to time with marketing information (unless you object) if you have expressly indicated to us that you are acting on behalf of a business or an online or public business directory. In relation to any such information we send by email or SMS, we will include an option allowing you to object to receiving future messages by unsubscribing;
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
To verify the accuracy of information that we hold about you and create a better understanding of you as a customer;
For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access;
To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
To inform you of updates to our terms and conditions and policies.
We may process your personal information to comply with our legal requirements (for example to register your apprenticeship application with the ESFA).
Sometimes we will need to process your personal information to contact you if there is an urgent change to funding rules and we need to tell you about it.