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Hospitality Team Member
Level 2 apprenticeship

Who is the apprenticeship for?

Apprenticeships in the hospitality industry open the doors to a broad range of exciting businesses in the service industry including lodging, food and drink service, event planning, theme parks, transportation, travel and tourism. This industry is cruicial to the economy, and to giving people around the world ways to spend and enjoy their leisure time.

Typical roles that this apprenticeship will support are:

Waiter/Waitress
Barista
Receptionist

Housekeeper/Room Attendant
Hospitality Service Assistant
Food & Beverage Assistant & Food Production

Hospitality Team Member Level 2

12 months

City & Guilds

What will you learn?

An apprenticeship in this area will teach you to how to excel in this field, anticipate customer needs and how to adapt products and services to meet customer needs. By the end of your apprenticeship you will be able to ensure you demonstrate excellent communication skills, and consistently exceed customers’ expectations to deliver a great guest experience.

How will you learn?

Our Personal Tutors will deliver high-quality face-to-face learning and coaching and provide all the resources you will need to progress quickly. Our intuitive learner management system ‘Bud’ will really bring the subject to life through interactive learning tools, access to complementary online resources and relevant social communities, as well as provide real-time information so that you will always know where you’re at in your learner journey.

This apprenticeship will develop your knowledge, skills and behaviours in the following areas:

Knowledge

  • Understand the hospitality culture
  • Customer service excellence
  • Business vision & values
  • Legislative responsibilities
  • Time management

Skills

  • Excellent customer service
  • Effective team worker
  • Strong communication skills

Behaviours

  • Good work ethic
  • Enthusiastic & proactive approach to excellent customer service
  • A brand ambassador
  • Adaptability

View apprenticeship
vacancies

Your pathway to success

Upon completion of your Level 2 Hospitality team member apprenticeship, you will have gained significant experience in the sector. The next step is to take the Hospitality Supervisor Level 3 apprenticeship, where you can develop your hospitality skills and knowledge at the same time as learning all you need to progress to a supervisory role.

If you’re interested in starting your Hospitality career with Paragon Skills, we can help you get there. Get in touch today!

FAQs

Do I have to find a job first?

If you’re not currently employed or looking for a new job, you can apply for apprenticeship vacancies advertised by employers looking to employ an apprentice, as you must be employed to undertake an apprenticeship.

You can view current vacancies here: apprenticeship vacancies

If you already have a job and wish to gain a qualification in that industry as an apprentice, this is possible subject to your employer’s agreement.

Will it cost me anything?

No. Your employer pays your wage and we apply for government funding from the Education and Skills Funding Agency to support the cost of your qualification.
Currently 100% funding is available for apprentices ages 16 – 18 and 90% for those aged 19 + (subject to the employers levy status).

You or your employer can call us to discuss any questions you have regarding funding on 0800 783 2545.

Can I undertake an Apprenticeship with my current employer?

Yes. If you already have a job and wish to gain a nationally recognised qualification in that role, an apprenticeship is a great way to do it. A great way to start is to visit our employing an apprentice page ready to discuss with your employer or give us a call on 0800 783 2545

Sunrise Healthcare

Becky Eastman

I’ve completed my NVQ in Hospitality and Housekeeping and am going on to do my Level 3 Team Leading. My assessor was great. Whenever I needed anything, she was always there to help. 5 star!

Apprenticeships in this sector

  • Level 2 apprenticeship

    Apprenticeships in the hospitality industry open the doors to a broad range of exciting businesses in the service industry including lodging, food and drink service, event planning, theme parks, transportation, travel and tourism.

    This industry is crucial to the economy, and to giving people around the world ways to spend and enjoy their leisure time.

    Level 2 Hospitality Team Member
    12 months City & Guilds
  • Level 3 apprenticeship

    This apprenticeship is ideal for employees that want to take their hospitality career to the next level.

    It is designed for employees that want to progress to a supervisory level or who have already started supervising others in their current role.

    Hospitality Supervisor Level 3 apprenticeship
    12 months City & Guilds
Awards & Recognitions