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Customer Service Practitioner
Level 2 apprenticeship

Who is the apprenticeship for?

Apprenticeships in customer service are an excellent way to create a solid foundation for your career in a huge range of job roles and industries.

You will learn how to understand your customers, learn in-depth knowledge about your businesses products and services, effective communication and influencing skills and how to deal with conflict and challenge.

Typical roles that this apprenticeship will support are:

Customer Service Assistant
Customer Service Advisor

Customer Service Trainee
Customer Service Administrator

Level 2 Diploma for Customer Service Practitioners

12 months

City & Guilds

What will you learn?

Your training will equip you with the expertise to offer continuous improvement in customer service and communication and the confidence to deal with your customers in a positive, personable and professional way. Wherever your skillset or interest lies, your apprenticeship will help you to start your career from day one of training.

How will you learn?

Our Personal Tutors will deliver high-quality face-to-face learning and coaching and provide all the resources you will need to progress quickly. Our intuitive learner management system ‘Bud’ will really bring the subject to life through interactive learning tools, access to complementary online resources and relevant social communities, as well as provide real-time information so that you will always know where you’re at in your learner journey.

This apprenticeship will develop your knowledge, skills and behaviours in the following areas:

Knowledge

  • Knowing your customers
  • Understanding the organisation
  • Systems & resources
  • Customer experience
  • Product & service knowledge

Skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict & challenge

Behaviours

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language

View apprenticeship
vacancies

Your pathway to success

Once you have completed your Customer Service Practitioner Level 2 apprenticeship, the natural progression is to undertake the Customer Service Practitioner Level 3 apprenticeship.

The level 3 apprenticeship will develop your Customer Service skills further and help you to get recognised in your chosen industry. Also, this next level will help you to progress your skills towards a supervisory role.

If you’re interested in starting your Customer Service career with Paragon Skills, we can help you get there. Get in touch today!

FAQs

Do I have to find a job first?

If you’re not currently employed or looking for a new job, you can apply for apprenticeship vacancies advertised by employers looking to employ an apprentice, as you must be employed to undertake an apprenticeship.

You can view current vacancies here: apprenticeship vacancies

If you already have a job and wish to gain a qualification in that industry as an apprentice, this is possible subject to your employer’s agreement.

Will it cost me anything?

No. Your employer pays your wage and we apply for government funding from the Education and Skills Funding Agency to support the cost of your qualification.
Currently 100% funding is available for apprentices ages 16 – 18 and 90% for those aged 19 + (subject to the employers levy status).

You or your employer can call us to discuss any questions you have regarding funding on 0800 783 2545.

Can I undertake an Apprenticeship with my current employer?

Yes. If you already have a job and wish to gain a nationally recognised qualification in that role, an apprenticeship is a great way to do it. A great way to start is to visit our employing an apprentice page ready to discuss with your employer or give us a call on 0800 783 2545

Booking.com

So far, it has really helped me with my day to day job, and I have found that my communication skills have improved. I am finding a balance between learning and working, and manage my time well using the online resources on the learner management tool Bud.

Apprenticeships in this sector

  • Level 2 apprenticeship

    Apprenticeships in customer service are an excellent way to create a solid foundation for your career in a huge range of job roles and industries.

    You will learn how to understand your customers, learn in-depth knowledge about your businesses products and services, effective communication and influencing skills and how to deal with conflict and challenge.

    Diploma for Customer Service Practitioners Level 2
    12 months City & Guilds
  • Level 3 apprenticeship

    Are you looking to level up and become a qualified Customer Service Specialist? Then this programme could be for you.

    Building on your knowledge from the level 2 programme, or your previous skills and experience.

    Diploma in Customer Service Level 3
    15 months City & Guilds
Awards & Recognitions