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Customer Service Practitioner
Level 2 apprenticeship

Who is the apprenticeship for?

This apprenticeship is ideal for any of your employees working in customer facing or advisory roles in any department or division of your organisation.

These employees are the face and voice of your company, whether they are working face-to-face with customers or back office employees that liaise with customers on the phone. They are in regular contact with your customers, providing essential information to support sales, give advice, guidance and deal with complaints.

Level 2 Diploma for Customer Service Practitioners

12 months

City & Guilds

What will they learn?

This apprenticeship has been designed to develop your employees’ existing skills and equip them with the expertise to offer continuous improvement in customer service and communication and empower them to be confident to deal with your customers in a positive, personable and professional way.

Our apprenticeships give your employees training that is tailored to your business needs and their roles, providing job-specific skills vital for peak business performance.

How will they learn?

Our Personal Tutors will deliver high-quality face-to-face learning and coaching and provide all the resources your employee will need to progress quickly. Our intuitive learner management system ‘Bud’ will really bring the subject to life through interactive learning tools, access to complementary online resources and relevant social communities, as well as provide real-time learner information so that you will always know what your employee is learning and how they are progressing.

This apprenticeship will develop your employees’ knowledge, skills and behaviours in the following areas:

Knowledge

  • Knowing your customers
  • Understanding the organisation
  • Systems & resources
  • Customer experience
  • Product & service knowledge

Skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict & challenge

Behaviours

  • Developing self
  • Team working
  • Being open to feedback
  • Presentation – dress code, professional language
  • Equality – treating all customers as individuals

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Your pathway to success

Once you have completed your Customer Service Practitioner Level 2 apprenticeship, the natural progression is to underake the Customer Service Practitioner Level 3 apprenticeship Standard.

The Level 3 apprenticeship will develop your Customer Service skills further and help you to get recognised in your chosen industry. In addition, this next level will help you to progress your skills towards a supervisory role.

At Paragon Skills we are committed to inspiring you to succeed, and are here to support you throughout every stage of your apprenticeship.

We are looking for learners as committed and as passionate as we are. If this sounds like you, then contact us today and start your career on the apprenticeship route with Paragon Skills.

FAQs

How do we employ an apprentice?

We can help you find the right apprentice for your business. If you are looking to employ an apprentice you can learn more about the process on our Employing an apprentice page, or you can call us to discuss your requirements on 0800 783 2545.

How much does apprenticeship training cost?

The cost of an apprenticeship varies and is dependent on the level and Standard or Framework. To find out which Standards or Frameworks best meet your business needs, and the cost of these, speak to your training provider.

How long does an apprenticeship last?

In the sectors we work in, an apprenticeship takes 12 to 48 months, however this can vary depending on the hours worked, the industry sector and level of qualification.

Hertz Accident Support

Harley Coates

Since completing my Diploma in Customer Service I have been put on the progression plan to become a team leader. At present I’m the only person in my team with this qualification. My ambition is to become a team leader and then a manager.

Apprenticeships in this sector

  • Level 2 apprenticeship

    This apprenticeship is ideal for any of your employees working in customer facing or advisory roles in any department or division of your organisation. 

    These employees are the face and voice of your company, whether they are working face-to-face with customers or back office employees that liaise with customers on the phone.

    Diploma for Customer Service Practitioners Level 2
    12 months City & Guilds
  • Level 3 apprenticeship

    This apprenticeship is ideal for any of your employees that specialise in working with your customers in face-to-face or advisory roles in any department or division of your organisation and want to enrich their existing skills and knowledge to provide the highest level of service every time.

    Diploma in Customer Service Level 3
    15 months City & Guilds
Awards & Recognitions