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Carolyn Lapping

specific management training to help me in my role

at Optivo

I have previously attended internal training with Optivo which has been really good, however did not result in a formal qualification. I saw undertaking this Team Leader apprenticeship programme as a good way to improve my skills, and gain a management qualification too. 

Feel better equipped to handle difficult situations

So far, the apprenticeship has provided me lots of knowledge I can put into practice with my team including management theories, emotional intelligence, communication, communicating styles and conflict management. I also feel that I am better equipped to handle difficult situations now I have the theory in place to put this into practice. 

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Carolyn Lapping

Optivo

The apprenticeship has provided me with lots of knowledge I can put into practice with my team including management theories, emotional intelligence, communication, communicating styles and conflict management.

Carolyn‘s thoughts on the apprenticeship so far

 Prisca, my Personal Tutor, has been really supportive and helps me if I am unsure or have a question. My line manager and Optivo have been really supportive and always encourage me to block out time in my calendar to focus on my apprenticeship programme to help keep me on track. 

Once I have completed this apprenticeship, I would really like to progress to the Operational/Departmental Manager level 5 programme. If I was giving advice to someone wanting to do this apprenticeship, I would say that it is really worth doing as it covers a broad range of subjects that you can use in your day to day role.  

To find out more about how you can gain a qualification with us call 0800 783 2545

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