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Gemma Willgoss from Weymouth is enjoying a great start to her career, thanks to her Hospitality Apprenticeship with Paragon Skills for Industry.
Gemma works at The Heights Isle of Portland Hotel as a Receptionist, where she is completing her Front of House Level 3 apprenticeship.
Gemma, 20, said: “I’ve been working at The Heights Hotel for 18 months and this training programme has been an excellent opportunity for me to improve my customer service skills which I put into practice at work everyday.
“The apprenticeship covers all aspects of hospitality and includes hands-on training and some classroom based learning. The best part of the apprenticeship for me has been where I’ve been training whilst working, as I think this is the best way to learn.
“A typical day for me consists of cash handling, checking guests in and out, taking bookings, dealing with enquiries and administration. My favourite part of the job is dealing with members of the public and providing a good service.
“I would highly recommend Paragon Skills to anyone considering a training programme in the future.”
A hospitality apprenticeship from Paragon Skills will teach learners the skills of the trade for whatever area of the hospitality industry apprentices wish to work in.
Paragon Skills offers a range of accredited training programmes and courses that are designed to meet the needs of employers in the hospitality industry. Most of the training takes place in the workplace with the employer, but apprentices also attend regular training sessions at a local Paragon Skills training centre.
Paragon Skills is one of the largest independent training providers in the South of England and has access to Government funding and subsidies for training. The company offers guaranteed quality teaching and assessments, backed up with excellent customer service and advice to ensure businesses are fully equipped with the skills they need to remain competitive.
Further information about hospitality apprenticeships and funding opportunities can be found at www.paragonskills.co.uk or by calling freephone 0800 783 2545.
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