Paragon skills for industry

Available: South, South East and South West of England

As an employer you will be committed to developing your greatest asset – your workforce. Developing their talents will help to secure the future skill needs of your business.

The efficient running of your business can depend heavily on having reliable staff, trained to address the needs of the customer. These day-to-day skills must today be enhanced by organisational and leadership abilities.

A Customer Service Apprenticeship will help build the right skills, as Apprenticeships have been designed by employers to meet the needs of the industry, and have been developed to help create the managers of the future.

What does an Apprenticeship include?

A Customer Service Apprenticeship includes:

• An NVQ in Customer Service at Level 2
• Key Skills in Communication and Application of Number at Level 1
• A Technical certificate in Customer Service or additional NVQ units,

Technical Certificates focus on the knowledge and understanding that underpins the NVQ, and are provided through a programme of off-the-job training.

Apprentices will also learn about Employment Rights and Responsibilities (ERR).

An Advanced Apprenticeship includes:

• A Customer Service NVQ at Level 3
• Communication and Application of Number Key Skills at Level 2
• A Customer Service Technical Certificate at Level 3.

You have a key role in developing your Apprentice’s learning plan. We work with you to ensure that the Apprenticeship meets the needs of your business.

Mandatory units of the NVQ include:

• Give customers a positive impression of yourself and your organisation
• Deliver reliable customer service
• Develop customer relations
• Resolve customer service problems.

In addition you will select from a wide range of optional units in order to tailor the Apprenticeship to the requirements of your company.

Why not contact us for more information:

Further information is also available on www.instituteofcustomerservice.com