A programme designed to enable staff to understand the value of excellent customer relations, the key elements of service provision, how to establish rapport with customers and the vital impact of repeat business on the success of the enterprise.

Who will benefit:

All personnel within the business who have, or who are likely to have, contact with potential customers.

Entry requirements:

None

Course Aims:

To equip staff with the necessary skills to enable them to deal with customers in a friendly, courteous and informative manner, and to handle difficult situations successfully and with confidence.

Progression:

Customer Service NVQ Level 2 or 3

Duration:

1 day

Booking Information:

Course programming is flexible, contact us on freephone 08007832545 to discuss your requirements.