Certificate in Retail Principles (Product Range Planning)
This award introduces the key aspects and importance of delivering excellent customer service through knowledge of both the products sold, and the legal aspects of serving customers in the retail environment
Awarded By:
Level 2 – City & Guilds
Who will benefit:
Anyone working in a retail environment, who may wish to gain an appropriate qualification.
Entry requirements:
Participants should ideally be in employment in a retail environment.
Course Aims:
On completing this qualification, participants will have an understanding of the behaviours and values that are necessary in order to establish and keep a loyal customer base.
Progression:
- Retail Operations NVQ Level 2 (City & Guilds)
- Retail Operations NVQ Level 3 (City & Guilds)
- Customer Service NVQ Level 2 (City & Guilds)
Duration:
2 days
Courses are subject to minimum number participation. Bespoke training is available in all courses subject to agreement
Booking Information:
To book or request further information, please contact freephone 0800 7832545
Case Study
Richard Hyne at the RNLI
Apprentice Richard Hyne is currently on a 4 year Marine Electronics Apprenticeship with the RNLI.
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