This qualification is made up of 5 sections, which cover an introduction to customer service, developing customer relationships, delivering superior customer service, handling customer complaints and resolving customer service problems, measuring customer service success and making improvements for the future.

Awarded By:

Level 2 – HAB (City & Guilds)

Who will benefit:

Anyone dealing with customers on a daily basis.

Entry requirements:

None

Course Aims:

At the end of the course participants will have gained a good understanding of how quality customer service is delivered, its effectiveness is measured, and how to implement improvements

Progression:

Customer Service NVQ level 2

Duration:

45 hours

Courses are subject to minimum number participation. Bespoke training is available in all courses subject to agreement

Booking Information:

To book or request further information, please contact freephone 0800 7832545