This award recognises participants’ understanding of customer service and their level of interpersonal skills when dealing with routine customer service issues

Awarded By:

Level 2 – OCR (for Business and Administration)

Who will benefit:

The award is suitable for those considering employment in a job that involves customer service, or who are already working in a customer service environment and wish to improve their knowledge and understanding.

Entry requirements:

Participants should have reasonable basic literacy skills.

Course Aims:

On completing this qualification, participants will be able to:

• Demonstrate a basic knowledge and understanding of the principles of customer service
• Demonstrate the ability to communicate effectively in routine and difficult customer service situations

Progression:

• Customer Service NVQ Level 2
• Customer Service NVQ Level 3.

Duration:

Variable

Courses are subject to minimum number participation. Bespoke training is available in all courses subject to agreement

Booking Information:

To book or request further information, please contact freephone 0800 7832545