This award consists of 5 mandatory units and 1 optional unit. Assessments are used to determine and confirm candidate progress and competence set against the national standards. An evidence Portfolio combined with formal observations are the assessment methods used to measure achievement.

Awarded By:

Level 3 – City & Guilds (for Retail) OCR (for Business and Administration)

Who will benefit:

Anyone working in a supervisory role with responsibility for customers, wishing to gain an appropriate qualification

Entry requirements:

Participants should have gained experience in a supervisory customer service position

Course Aims:

On completing this qualification, participants will be able to fully understand and promote the need for continuous improvement in customer service.

Duration:

Up to 12 months

Courses are subject to minimum number participation. Bespoke training is available in all courses subject to agreement

Booking Information:

To book or request further information, please contact freephone 0800 7832545